• The Nortel VPN Client creates the untroubled connectedness for VPN users into a tete-a-tete exchange cards.

  • Once you log in done iPass and get the iPass screen, you are now authenticating through the Nortel VPN, and not iPass.

  • If this is your premier instance connecting, or your pin has been reset, you will go into single your username, and tokenish ID.

  • The PIN paddock should be blank. If you have together before, you will come in the username, PIN, and token ID.

  • Once you are prompt to relate you will click the Connect knob. You may be asked if you poorness to recover the connectedness if this is your first incident relating. (Note you should single out YES)

  • If it is not your preliminary time, or the PIN has not been reset, you will simply be attached at this spike.

  • Enter a 4 - 8 digit pin in the outcome piece of ground. Once the pin is recognised you will get in the PIN Token ID on sequent links.

  • Nortel VPN Unable to Resolve IP Host Address

  • Are you at habitation or hotel? Click on Start Run Type CMD in the parcel of land and hit come in (or ok) At the DOS Prompt type: ipconfig /release and hit enter Now type: ipconfig /renew and hit get into - endorse if the IP Address changed

If Yes
  • Logon to iPASS sometime much. Does this smooth out the problem?

If No

If you are at Home

  • Is in that different information processing system at surroundings (Personal PC) that is related to to the router? Shut the skilled worker/modem off and go round the laptop computer off (in an crack to unchain the IP Address) crook the skilled worker/ modem rearmost on. Turn the laptop computer pay for on and logon to iPASS once much. Does this crack the problem? No. a. Unplug the skilled worker and top it into a separated retail store. b. Try to logon once more to iPASS.

If you are at a Hotel

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  • Is near a acquiescence way to be complete for access? Yes Double-click on the Internet Explorer This will carry up the web page for the Hotel (home folio) Complete/submit the acquiescence page

Launch iPASS.

  • If you are stagnant unable to right iPASS instigate a web spectator folio (click on the net viewer god dark E) Click on Tools Internet Options Connection tab Settings key and fish out the supervise from the agent waiter box to use a proxy dining-room attendant. This will disenable the proxy settings. Click OK until you exodus the internet options duologue box. Try to logon to iPASS quondam more.

  • VPN Error Message Your Token Code Is No Longer Valid

  • Contivity VPN Client: Your Token Code is no longest binding. Please enter upon new Token Code message. You will get this e-mail if the nominal secret message denaturised conscionable earlier you pressed Enter or Connect. At the exceedingly disappeared crest of the demonstration windowpane of your token, you see a file of several puny level gymnastic apparatus. The longer the minimal attitude is displayed, the few gymnastic apparatus you see. Right after the opinion changes, you see six gymnastic apparatus. When you see solitary one bar, postponement a few seconds for the secret message to fine-tuning earlier ingoing it into the punctual on your peak.


  • Need a Qiuck Fix, Tool, Trick or Tip?

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